Life in the UK Exam Prep — Privacy Policy
1. Who is responsible for your information?
Life in the UK Exam Prep is operated by Kavra Labs Teknoloji Anonim Şirketi, a company established in Türkiye (the “Company”, “we”, “us” or “our”). The Company is responsible for the personal information processed through lifeintheukonline.com, its associated Life in the UK Exam Prep iOS application and related support services (the “Service”). Life in the UK Exam Prep is the service brand, rather than a separate contracting company.
This Policy explains the information involved in using the Service, why it is processed, who may receive it and how to exercise your choices. It does not cover unrelated Kavra products or third-party websites you visit through external links.
2. Information processed through the Service
Depending on which features you use, relevant information may include:
- Category: Account information. Examples and source: Email address, account identifier, sign-in details, and profile information you provide. Purpose: Register and authenticate your account and manage access.
- Category: Learning activity. Examples and source: Answers, practice results, saved items, study preferences and progress generated through your use. Purpose: Deliver learning features and preserve your progress.
- Category: Support correspondence. Examples and source: Messages and attachments you send, together with contact details. Purpose: Investigate requests and communicate with you.
- Category: Purchase records. Examples and source: Product purchased, subscription status, transaction reference and billing information supplied by you or the checkout provider. Purpose: Activate access, administer purchases and maintain required records.
- Category: Technical information. Examples and source: IP address, browser and operating system, app version, access logs and error information generated by your device. Purpose: Operate and protect the Service and diagnose failures.
- Category: Preferences and consent records. Examples and source: Communication choices and permission settings you select. Purpose: Respect and document your choices.
Please do not send passport copies, National Insurance numbers, immigration case files or other sensitive documents in routine support messages. Providing educational support does not require us to assess your immigration status.
Purchases are processed exclusively by Apple through the App Store. We receive purchase and subscription information needed to provide access, including through RevenueCat, but do not receive or store your full payment card details.
3. Why we use information
We use account and learning information to provide the Service, save your progress and deliver study tools. We process these records to perform our agreement with you. If you use an AI-assisted learning feature, your questions, relevant learning context and the generated responses are processed to provide that feature. Avoid including sensitive or unrelated personal information in your questions. Learning recommendations do not determine your immigration status or eligibility.
We use purchase records to verify paid access and manage subscriptions, and support correspondence to respond to your requests. These activities support our agreement with you and our legitimate interest in resolving service issues. We retain records required by law to meet our legal obligations.
We process limited technical and security information for our legitimate interests in preventing abuse, diagnosing failures and maintaining reliable services, balanced against your rights. Where consent is required for optional analytics, device access or promotional communications, we rely on that consent. You can withdraw consent without affecting the lawfulness of earlier processing.
4. Storage technologies, analytics and notifications
The website and app use cookies, local storage and similar technologies to maintain sessions, remember settings and save learning activity. Browser settings let you manage website storage, although blocking necessary storage can affect functionality.
Optional usage analytics helps us understand which features are used and where improvements are needed. You can manage the app's Usage analytics preference in Account options. Where required, we obtain consent before optional tracking technologies operate. Device settings control notification permissions, and the app provides notification settings. Turning off optional analytics or notifications does not remove your purchased learning access.
Service and security messages are separate from promotional communications. You can unsubscribe from promotional emails using the instructions in the message or by contacting us.
5. Service providers and other recipients
We use technology providers to operate the Service. Depending on the features enabled and your choices, these include:
- Google Firebase: authentication, app configuration and technical diagnostics.
- Amplitude: product usage analytics.
- Apple and RevenueCat: purchase verification, subscription status and access management.
- OneSignal: notification delivery and related preferences.
- Hosting, database, support and AI service providers: infrastructure, responses to support requests and processing needed for the learning features you use.
Relevant information may include account or device identifiers, technical events, purchase status, notification tokens and, for AI features, the questions and context needed to generate a response. Providers receive information relevant to their function. Apple also processes information under its own privacy notice for your Apple Account and purchases.
We may disclose information to meet a legal obligation, respond to a lawful request, protect against abuse or establish or defend legal claims. If the business is transferred or reorganized, relevant records may be transferred with appropriate protections and any required notice.
6. International processing
The Company operates from Türkiye and uses international technology providers. Your information may be processed outside the United Kingdom, including in Türkiye and countries where our providers operate. Using the Service does not mean that all information remains in the UK.
Where applicable law restricts an international transfer, the transfer must be covered by an appropriate legal mechanism, such as an adequacy decision or approved contractual safeguards, together with any required additional protections. You can contact us for information about the safeguards relevant to your information and how to obtain a copy.
7. Retention, account deletion and security
We keep account and learning information while your account is active so that you can use the Service and retain your progress. When you confirm account deletion, we initiate deletion immediately and remove the associated account and learning information as part of that process. Deletion across service providers may require additional processing time; the app may show a pending status until completion.
Limited records may be retained where necessary to meet legal obligations, resolve a dispute, prevent fraud or confirm that a deletion request was completed. Such records are restricted to those purposes. Apple maintains its own transaction records under its policies and legal obligations.
Support correspondence is kept while needed to resolve your request and related follow-up or claims. Technical and analytics records are retained only for the period needed to investigate problems, protect the Service or understand product usage. We assess retention according to the purpose, sensitivity, legal requirements and whether the information remains necessary, and delete or anonymize information no longer needed.
We use appropriate technical and organizational measures to protect personal information. No internet service can guarantee absolute security.
8. Your choices and rights
You may contact us to request access, correction or deletion of your information or to withdraw consent. Depending on the law that applies, additional rights may include receiving a portable copy, objecting to or restricting processing, identifying recipients, and complaining to a competent supervisory authority.
Where UK data protection law applies, you may complain to the Information Commissioner's Office (ICO). You may also contact the competent authority in your country, including the Turkish Personal Data Protection Authority where applicable. We encourage you to contact us first so we can address your concern, but you do not have to do so before making a complaint.
Send requests to destek@kavralabs.com, identifying Life in the UK Exam Prep and the account concerned. We may request proportionate verification before disclosing or deleting account information. We respond within the period required by applicable law and explain any lawful refusal and available appeal process. Please do not send identity documents unless specifically requested through an appropriate channel.
Account deletion and subscription cancellation are separate actions. If a subscription is billed through an app store, cancel it through that store as well.
9. Younger users
The Service is intended for adults aged 18 and above. We do not knowingly collect information from users below that age. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action, including deletion where required.
10. Updates and contact
We will identify revisions by updating the date above. Material changes will be communicated through an appropriate channel, and fresh consent will be obtained where legally required. Merely publishing a revised policy does not replace required consent.
Operator and privacy contact: Kavra Labs Teknoloji Anonim Şirketi Email: destek@kavralabs.com Service website: lifeintheukonline.com Registered postal address: Rasimpaşa Mah., Halitağa Cad., Bayramyeri Sk. No: 3, Daire: 3, Kadıköy, İstanbul, Türkiye