Life in the UK Exam Prep — Terms and Conditions
1. Your agreement with the Company
These Terms govern access to the lifeintheukonline.com website, the associated Life in the UK Exam Prep iOS application and related digital learning services (the “Service”). Your agreement is with Kavra Labs Teknoloji Anonim Şirketi, a company established in Türkiye (the “Company”, “we”, “us” or “our”). References to Life in the UK Exam Prep describe our service brand.
By accepting these Terms when registering or purchasing, you agree to them. If you do not agree, do not create an account or purchase access. Applicable purchase disclosures form part of your order. Our Privacy Policy separately explains how personal information is handled.
2. Educational purpose
Life in the UK Exam Prep provides independent educational resources for the Life in the UK test and learning about life in the United Kingdom. It is not a government service and is not affiliated with or endorsed by the Home Office, UK Visas and Immigration or any other UK government body.
Content is for learning and general information. It does not constitute legal or immigration advice, representation, an application filing service or an official assessment of eligibility. A subscription fee pays for our educational service, not a government application or examination fee.
We do not promise any examination result, immigration decision or citizenship outcome. Requirements and official materials can change; consult the relevant government authority for current requirements applicable to your circumstances.
3. Eligibility and accounts
You must be at least 18 and legally able to enter into this agreement. Provide accurate registration information, keep your credentials secure and notify us promptly if you suspect unauthorized access.
Accounts are for individual use unless we expressly offer another arrangement. You are responsible for use you authorize, but these Terms do not make you automatically liable for every unauthorized action regardless of its cause.
4. Permission to use the Service
While you comply with these Terms and any applicable payment obligations, we grant you a limited, personal, non-exclusive and non-transferable right to access the Service for your own learning. Ownership of our software, branding and original content remains with the Company or the relevant rights holders.
You must not resell access, distribute substantial portions of protected learning material, bypass access controls, interfere with security, impersonate another person, or use the Service unlawfully. Reverse engineering restrictions apply only to the extent permitted by law. These Terms do not restrict lawful use of public-domain government material or rights that cannot legally be excluded.
5. Apple purchases, subscriptions and refunds
Paid access is purchased exclusively through Apple's App Store. Before you confirm a purchase, the app and Apple's purchase screen show the product, price, currency and access period, including the billing interval and renewal terms for subscriptions. Your Apple Account is charged according to the purchase terms displayed to you.
If you select an automatically renewing subscription, it continues until cancelled. Manage or cancel it in iPhone or iPad Settings → your name → Subscriptions. Cancel before the renewal deadline shown by Apple to avoid the next charge. If a trial or introductory offer is available, its duration, eligibility and subsequent price are displayed before enrollment. To avoid a charge after a free or discounted trial, follow Apple's instructions and cancel at least 24 hours before the trial ends.
Deleting the app or your app account does not cancel your Apple subscription. Cancellation normally preserves access until the displayed expiry date; trials and refunds may affect when access ends. Use Restore purchases in the app with the Apple Account used for the original purchase if you need to recover eligible paid access.
Apple handles refund requests for Apple-billed purchases through reportaproblem.apple.com. Refund eligibility is subject to applicable law and Apple's process. Contact us at destek@kavralabs.com if purchased access is not working. Nothing in these Terms removes your statutory rights, including remedies for faulty or misdescribed digital content. Any legally required consent for immediate supply of digital content and acknowledgment concerning withdrawal rights must be obtained at purchase; acceptance of these Terms alone does not waive those rights.
Subscription price changes follow Apple's applicable notification and consent process. The changed price does not retroactively alter an already paid period.
6. Material you submit
You retain ownership of material you provide. You authorize us to process and display that material only as reasonably necessary to provide the relevant feature, answer your support request and protect the Service. This permission does not authorize unrelated advertising use of your content.
Only submit material you have the right to provide. Do not upload unlawful content or other people's confidential information. Processing of personal information remains subject to the Privacy Policy and applicable law.
7. Availability and changes
We may maintain, update or modify features to improve the Service, address security issues or meet legal requirements. Temporary interruptions may occur. We will give reasonable notice of material reductions to paid features where practicable and provide remedies required by law if purchased access cannot be supplied as agreed.
Third-party websites, app stores and payment services have their own terms. Their availability is outside our direct control, but this does not remove our responsibility for obligations owed to you.
8. Suspension and termination
We may restrict access for a material breach, non-payment, a credible security threat or a legal requirement. Where appropriate, we will explain the reason and provide an opportunity to resolve the issue. Immediate restrictions may be necessary to protect users or systems or comply with law.
You may stop using the Service and request account closure. Subscription cancellation is addressed in Section 5. Termination does not remove accrued payment obligations or mandatory refund rights. Personal information is handled in accordance with the Privacy Policy rather than automatically erased without regard to retention obligations.
9. Our responsibilities and your consumer rights
We will provide the Service with reasonable care and skill. Digital content must meet applicable legal standards, including matching its description and being of satisfactory quality and fit for any purpose agreed with you. If something goes wrong, you retain the remedies available under consumer law, which may include repair, replacement or a price reduction.
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was contemplated by you and us when the agreement was made. We are not responsible for losses caused by your breach or for events outside our reasonable control where we have taken reasonable steps to prevent or reduce their effects and met our legal obligations.
The Service is supplied for personal learning. We do not accept liability for business losses arising from commercial use, such as lost business profits or opportunities. We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited.
10. Governing law and disputes
These Terms are governed by the laws of Türkiye, subject to mandatory protections available under the law applicable to you as a consumer. This choice does not deprive you of rights or access to courts that cannot lawfully be waived in your place of residence.
Please contact destek@kavralabs.com with a description of any dispute so we can attempt to resolve it. Informal discussion is encouraged but is not a mandatory barrier to exercising legal rights or seeking urgent relief. These Terms do not impose compulsory arbitration or a class-action waiver. Jurisdiction is determined by applicable law.
11. Changes to these Terms
We may revise these Terms to reflect changes in the Service or applicable requirements. We will communicate material changes and their effective date through an appropriate channel. Where fresh acceptance is required, we will obtain it. Revisions do not retroactively alter the terms of completed purchases or remove rights that have already accrued.
12. General provisions
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision immediately does not waive it. These Terms and the purchase conditions accepted for your order form the agreement for the Service, without excluding mandatory rights or representations that cannot lawfully be excluded.
13. Contact
Service: Life in the UK Exam Prep Legal operator: Kavra Labs Teknoloji Anonim Şirketi Email: destek@kavralabs.com Service website: lifeintheukonline.com Registered postal address: Rasimpaşa Mah., Halitağa Cad., Bayramyeri Sk. No: 3, Daire: 3, Kadıköy, İstanbul, Türkiye