Life in the UK Exam Prep Support
Need help with Life in the UK Exam Prep? Contact us for help with signing in, learning progress, purchases, technical issues or feedback.
Email support: destek@kavralabs.com
Include “Life in the UK Exam Prep” in your subject line so we can identify the app you need help with. You do not need to sign in to contact support.
What to include in your message
To help us investigate, please include:
- A brief description of the issue and what you expected to happen.
- Your device model, iOS version and app version, if available.
- The steps that led to the issue and any error message.
- Your app account email, if the issue concerns your account.
- A screenshot, if helpful, with personal information hidden.
Never send your password, verification codes, full payment card details, passport or immigration documents.
Signing in and learning progress
If you cannot access your account, check that you are using the same sign-in method you used when creating it. If progress appears to be missing, confirm that you are signed in to the correct account and connected to the internet.
If the problem continues, email us with the sign-in method used and a description of what is missing. Do not create another account or delete the app as a first troubleshooting step, as information stored only on your device could be lost.
Purchases and subscriptions
I paid, but my access is missing
Check that the purchase completed and that your device uses the Apple Account associated with the purchase. Open the app’s purchase screen and select Restore purchases, then follow the prompts. Restore purchases does not initiate a new purchase.
If access is still missing, contact us with the purchase date, product name and Apple order or transaction reference, if available. Hide unrelated information if you attach a receipt. You do not need to purchase the same subscription again to ask for help.
How do I cancel an Apple-billed subscription?
On your iPhone or iPad, open Settings → your name → Subscriptions, select the subscription and choose Cancel Subscription. If you do not see a cancellation option, check the subscription status and expiry date.
Deleting the app or your Life in the UK Exam Prep account does not cancel an Apple-billed subscription.
Read Apple's subscription cancellation instructions.
How do I request a refund?
For purchases billed by Apple, submit your request through Apple's Report a Problem service. Apple reviews these requests, and eligibility depends on the purchase and applicable rules.
Read Apple's refund instructions.
All current in-app purchases are billed through Apple. Contact us if you need help identifying the product or resolving missing access.
Technical problems
If the app is not working as expected:
- Check your internet connection.
- Close and reopen the app.
- Check the App Store for an available app update.
- Restart your device if the issue continues.
If these steps do not help, email us with the details listed above. Contact us before reinstalling if you are unsure whether your progress has been saved to your account.
Account deletion and privacy
To delete your account, open Account options → Delete account in the app and follow the confirmation and identity-verification steps. Deletion begins immediately after confirmation; the app may display a pending status while processing completes.
If you need help with deletion or want to request access to or correction of your personal information, email destek@kavralabs.com with the subject “Life in the UK Exam Prep — Privacy Request”. Include the email associated with your account. We may need to verify that the account belongs to you before acting on your request.
Deleting an account can remove associated learning progress. Some records may need to be retained where required by law, as explained in our Privacy Policy. Cancel any Apple-billed subscription separately through Apple if you want to stop future charges.
Report a content issue or suggest an improvement
If you notice an incorrect answer, unclear explanation or accessibility problem, tell us which screen or question is affected. Include the question text or a screenshot where possible. Feature suggestions are also welcome.
Life in the UK Exam Prep is an independent educational service. It is not affiliated with or endorsed by the Home Office, UK Visas and Immigration or another UK government body. Our support team can help with the app but cannot provide legal or immigration advice or updates on government applications.
About the operator
Life in the UK Exam Prep is operated by Kavra Labs Teknoloji Anonim Şirketi, Türkiye.
Support: destek@kavralabs.com Service website: lifeintheukonline.com